FAQ

Where are you based?

We are based in Melbourne, Australia! 

What's your return/exchange policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note, some products are non-refundable and/or non-exchangeable. Read our returns and exchange policy in detail here.

What if my item is faulty?

We're here to make it right. Please let us know if you receive a faulty item to hello@coregirl.com.au, and we'll guide you through the process. Please read our returns policy in detail here.

What is your shipping policy?

Please read our shipping policy in detail here.

Do you offer international shipping?

We are delighted to announce we offer international shipping to over 100+ destinations. Check our shipping policy to see if we ship to you.

How can I track my order?

Once your order is on its way, you'll receive a shipping confirmation email with a tracking number. 

How long does shipping take?

Within Australia, standard shipping typically takes 2-8 business days and express shipping is 1-4 business days. For international customers, please read our shipping policy in detail.

What if my order hasn't arrived?

Check our shipping policy for guidance if your order takes longer than expected to reach you.

What's your response time for customer inquiries?

We aim to respond within 48 hours during standard business hours.

Can I modify or cancel my order after placing it?

Please contact us asap for order detail changes and our team will assist you as much as possible. However, there are limitations to what can be modified, especially once your order has been dispatched.

When will core girl be restocking?

We proactively notify our community about new releases and restocks. Ensure you're subscribed to our email list for timely updates.

How can I contact customer support?

Please contact us for any queries you cannot find answered.